Mercator Group is one of the largest corporations in Slovenia and South East Europe, with its primary activity being the retail of everyday household items. Through its grocery stores, Mercator serves more than 640,000 shoppers daily and employs more than 24,000 people.

Enabling Click & Collect – visibility of Inventory from Store Stock Rooms to Shelves

Mercator recently launched its Click and Collect service, giving customers access to hypermarket assortments coupled with the convenience of timed collection and home delivery. To assure continued high levels of customer satisfaction Mercator turned to Symphony EYC to ensure that whether the customer was shopping online or instore, the items they were looking for were available.


  • With their Click & Collect service, Mercator can now offer their shoppers the freedom of when and where to shop, convenience, a quick shopping experience and a rich selection of products - regardless of geographic location
  • By integrating its online and back office systems together with assortment management, shelf replenishment and order preparation, Mercator is now able to identify customer behavior and orchestrate their supply chain with demand for products in stores
  • Mercator employees are now able to take advantage of optimized picking paths inside the stores using store layouts, macro plans and shelf addressing to increase the efficiency and control of store operations and improve shelf replenishment.

< Back to Customers

“The Click & Collect implementation forced us to monitor retail facilities in real time to avoid a situation, where we do not have products on shelves in our stores.”

Marko Cedilnik
Head of Supply Chains, Mercator

“With Symphony EYC we can identify buying behavior and ensure our supply chain operations respond to demand across all our stores, enabling us to offer shoppers more choice regardless of their geographical location.”

Igor Maroša
Senior Vice President
Mercator operations for Slovenia and Croatia