Are trust & control in retail complementary?5 lessons in product availability.
"In-store replenishment and fulfilment systems from Symphony EYC help Mercator to remain a leader, with high product availability and customer satisfaction levels." - Marko Cedilnik, Head of Supply Chain Operations.
Assortment Management and Space Planning
Symphony EYC Engage Platform Combines Customer Targeting Analytics and Next Generation CRM Execution
Broadening the loyalty experience through omni-channel communication.
Symphony EYC Introduces Click & Collect
Symphony EYC BlogCustomer Insights Driving Execution
Best practices and inspiration for retailing today.
Leverage Customer Insights to Optimize Shoppers' Experience
Roundy’s Supermarkets has selected Symphony EYC Customer Insights to increase customer loyalty by ensuring the overall shopping experienceis planned around the customer’s needs and preferences.
New Retail Reality e-book
“With our partnership with Symphony EYC, we’ve seen a significant reduction in inventories as well as improvements in fulfillment rates. Customer satisfaction and loyalty are directly linked to keeping shelves stocked. Our customers are now able to buy exactly what they want when they want it.”
Maryann Correnti, CFO, Heinen’s
Tuesday, June 10, 2014 - Hawaiian grocery chain adds new functionalities, G.O.L.D. Direct Store Delivery and G.O.L.D. Invoice Reconciliation, to expand its options for customer... Learn more >>
While retailers have been focused on dealing with a convergence among channels - feeling the pressure to respond to consumers' desire to engage with retailers as one brand regardless of channel - there has also been a convergence between strategies. What started out as a cross-channel endeavor has run headlong into the need to become more customer-centric.
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“We are extremely pleased with the results as they have exceeded our expectations. Our return on investment is measured in weeks, and we look forward to taking what we have learnt into other channels to help drive growth.” Read Success Story >>
Adrian Blake, Commercial Insights Manager, Frucor Beverages
With Mobile Shelf Management from Symphony EYC, you can now accelerate planogram implementation, improve compliance and take control of in-store shelf management. Available as an app for smart phones and tablets, the cloud-based service enables manufacturer field and retailer store operatives to access and capture information whenever and wherever required, and receive instant reports. Download Solution Sheet>>